Unified Inbox

All your customer chatsin one inbox

Bring WhatsApp, Facebook, Instagram, and Messenger messages into one shared inbox, with the customer's order history next to every conversation, so your team can assign chats, open tickets, and create orders without leaving the screen

WhatsAppFacebookInstagram
01

How do I keep messages from every channel in one place?

Connect WhatsApp, Facebook, Instagram, and Messenger to Bayeaa so every conversation appears in one shared inbox, with the customer's profile and order history alongside it

  • See messages from every channel together
  • View customer profile and order history in the same screen
  • Know exactly where each conversation came from

No more switching between apps just to answer customers

Bayeaa unified customer conversation workflow
02

Can I connect more than one page or account?

Connect multiple pages and accounts so your team can manage conversations across brands, stores, or sales channels from the same inbox

  • Add multiple social pages and accounts
  • Keep conversations organized by source
  • Manage more channels without creating more workflows

One team can manage more customer channels without losing visibility

Bayeaa team managing connected channels
03

How does my team stay organized across conversations?

Assign conversations to the right team member and open a ticket for issues that need follow-up, so nothing gets lost once a chat goes quiet

  • Assign conversations to team members
  • Open and track customer tickets
  • Keep full conversation history on the record

Every conversation has an owner and a next step

Bayeaa conversation assignment and ticketing
04

Can I turn a conversation into an order without leaving the inbox?

Create an order directly from the customer conversation while keeping customer details, product context, and order history connected, including conversations your AI agent started and handed over

  • Create orders from the chat
  • Keep customer details with the conversation
  • Pick up AI-handled conversations with full context

Less switching, faster checkout, and fewer lost sales opportunities

Bayeaa order management workflow

One inbox. Clear ownership. Fewer missed conversations.

Got questions?

We have the answers

Got more questions? Ask Bayeaa
Bayeaa is the operating system behind your ecommerce business, not another tool added on top of it

See how Bayeaa fits your operation

Book a demo or request access and our team will help you get started

Access is set up by our team after your request